At gob55, your privacy is our priority. We are committed to protecting all personal information you share with us using the highest industry-recognised security standards.
Six core pillars that form the foundation of gob55's commitment to protecting players' personal data.
All data transmitted between your device and gob55 servers is protected with SSL 256-bit encryption — the same standard used by leading banks in Malaysia and worldwide.
Your personal data is stored on servers protected by layered firewalls, strict access controls, and 24/7 continuous security monitoring.
Gob55 has never and will never sell, rent, or commercialise your personal data to any third party without first obtaining your consent.
You have the right to access, correct, download, or request deletion of your personal data at any time via your account settings or by contacting our support team.
We only collect data that is genuinely necessary for platform operations. Our data minimisation principle ensures we do not collect excessive information from you.
In the event of any security incident involving your data, gob55 is committed to notifying you in a timely manner and taking immediate remedial action.
This Privacy Policy explains in detail how gob55 collects, uses, stores, and protects your personal information. By registering and using the gob55 platform, you agree to the terms set out in this document. Please read it carefully before continuing to use the platform.
Gob55 is an online casino platform operating under a recognised licence and fully committed to protecting the privacy of all its users. This Privacy Policy ("Policy") describes our practices regarding the collection, processing, storage and protection of personal data you provide while using the gob55 platform, whether through our official website or mobile app.
This policy applies to all individuals who visit, register with, or use gob55 services in any capacity. This includes registered players, prospective players who simply browse our website, and any party that interacts with our platform through any official channel.
We understand that your trust is our most valuable asset. That is why gob55 adopts a fully transparent approach to data management — we do not hide what we collect, we do not use your data for undisclosed purposes, and we always give you full control over your own personal information.
This Privacy Policy should be read together with Terms and Conditions and page Responsible Gaming gob55, all of which form a comprehensive protection framework for users of our platform.
Gob55 collects various types of personal information to ensure the platform operates smoothly, securely, and in compliance with relevant regulatory requirements. The following are the data categories we collect:
As part of the Know Your Customer (KYC) process, gob55 may request a copy of your official identification document. This document is stored with the highest security and accessed only by authorised staff for verification purposes.
| Data Categories | Examples of Information | Mandatory / Optional |
|---|---|---|
| Identity | Name, IC number, date of birth | Mandatory |
| Contact | Email, phone number | Mandatory |
| Finance | Bank account, transaction records | Mandatory (for withdrawal) |
| Technical | IP, browser type, session logs | Automatic |
| KYC Documents | MyKad / passport copy | Mandatory (verification) |
Gob55 uses the personal data collected solely for legitimate and stated purposes. We do not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for data use:
Gob55 does not use your personal data to make automated decisions that could negatively affect you without manual review by our authorised staff.
Gob55 understands that you are entrusting us with sensitive information. We do not sell, rent or disclose your personal data to third parties for marketing or commercial purposes without your consent. However, there are certain situations where we need to share data with trusted parties:
To operate the platform, gob55 works with trusted third-party service providers, including licensed gaming software providers, approved payment processors, secure cloud service providers, and identity verification companies. All partners are bound by strict confidentiality agreements and may only use shared data solely for their service purposes.
Gob55 may be required to disclose your personal data to relevant authorities when mandated by law, court order, or regulatory agency directive. This includes financial crime investigations, money laundering cases, or any serious legal violations.
In situations where gob55 needs to protect its legal rights, property, or the safety of the platform, staff, and other players, relevant data may need to be shared with related parties such as law firms or enforcement authorities.
Gob55 has never shared your personal data with insurance companies, advertising platforms, data brokers, or any commercial entity not directly related to the operation of our platform.
The security of your personal data is a responsibility we take extremely seriously. gob55 implements multiple layers of technical and organisational protection to ensure your data remains safe at all times:
While no security system is one hundred percent perfect, gob55 continually updates our security measures in line with the latest cyber threat developments. We are dedicated to investing in best-in-class security infrastructure to protect your interests.
Gob55 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure the security of your session. The following are the types of cookies we use:
These cookies are required for core platform functions such as login authentication, session management, and security. Without them, the platform cannot operate properly and you will not be able to access your account.
We use analytics cookies to understand how players interact with the platform — which pages are visited most often, how long sessions typically last, and where players encounter difficulties. This information is used in aggregate form to improve our platform.
These cookies store your personal settings such as preferred language, display preferences, and session information so you do not need to reconfigure them each time you log in.
You can manage or delete cookies through your web browser settings at any time. However, removing essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.
Gob55 recognises and respects your rights regarding your personal data. The following are the rights you hold and how to exercise them:
Request a copy of all personal data we hold about you in an easily readable format.
Request correction of any inaccurate or incomplete personal data held in our records.
Request deletion of your personal data, subject to applicable legal and compliance requirements.
Object to the processing of your personal data for direct marketing or promotional communications.
Request your personal data in a structured, machine-readable format for transfer to another platform.
Request that we restrict the processing of your data under certain circumstances while a review or investigation is conducted.
To exercise any of the above rights, contact the gob55 customer support team via live chat available 24/7 on the platform. We will process your request within 14 business days of receipt.
Gob55 does not retain your personal data longer than necessary for the purposes for which it was collected, or as required by law. The following are our data retention period guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Platform operational requirements |
| Transaction records | 7 years after transaction | Financial compliance requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| Communication logs | 2 years | Support & complaint resolution |
| Technical/log data | 90 days | Security monitoring |
| Inactive account | 12 months, then reviewed | Inactive account policy |
Upon expiry of the applicable retention period, your personal data will be securely deleted or permanently anonymised in accordance with our approved data disposal procedures.
Gob55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or relevant technological developments. When we make significant changes, we will:
We encourage you to review this Privacy Policy periodically so you are always aware of how we manage your personal data. Continued use of the gob55 platform after any changes take effect will be considered acceptance of the updated Privacy Policy.
If you do not agree with any amendments to this Privacy Policy, you have the right to close your account and discontinue use of the platform before the changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you at any time.
The gob55 customer support team operates 24 hours a day, 7 days a week, 365 days a year. You can reach us via live chat available directly on the gob55 platform for the fastest response.
For more detailed privacy-related requests such as data access, correction or deletion, please contact our privacy team via the platform's official email. We are committed to responding to all privacy-related enquiries within 3 business days.
Official gob55 privacy email: [email protected] — Please state "Privacy Request" in your email subject line to ensure it is handled by the right team.
For urgent matters such as suspected unauthorised access to your account, please use our 24/7 live chat on the platform for an immediate response.
Gob55 ensures your personal information is fully protected. Register today and enjoy an online casino experience that is safe, fair, and trusted by thousands of players in Malaysia.